Policies

In-Salon Policy

1. Accurate Scheduling Required
Ensure you select the correct service and any needed add-ons when booking. If your appointment is not scheduled accurately, I may not be able to complete all requested services during your visit. Service pricing will also be adjusted at your appointment if the correct service is not selected when booking.

2. Nail Art Pricing & Scheduling
All services include regular gel polish. Nail art (such as cat eye, chrome, rhinestones, or detailed designs) is an additional charge and requires extra time.
If you do not schedule the correct nail art level, the price will be adjusted at your appointment to match the actual work performed. If you do not book enough time for your desired design, there may not be sufficient time to complete it during your appointment.

3. Rescheduling & Cancellations
You may reschedule or cancel your appointment up to 48 hours in advance online. After that, TEXT the business line directly.

4. No-Show, No-Text & Late Policy
If you do not text or show up for your appointment (“no show, no text”), you will be banned from booking future appointments until a $50 no-show fee is paid. Arriving more than 10 minutes late may result in your appointment being shortened or rescheduled. Last-minute cancellations (less than 48 hours) should be communicated by TEXT as soon as possible.

5. Communication
If you’re unsure what to book, please TEXT before scheduling. I want to ensure you get the service and time you need.

Press-On Policy

All press-on nail sets from Kristyns Nails LLC are 100% custom and handmade to order. To ensure the best fit and result, please follow the ordering process below:

1. Select your set — Browse our available designs and choose the set you love.

2. Submit your sizing — Accurate sizing is required at the time of ordering. A sizing guide is available on the website to help you measure correctly. Orders cannot be processed without sizing information.

3. Confirm your design details — If your order includes customization options (such as sizing, finish or colorway), please select your preference at checkout.

4. Complete payment — Full payment is required to confirm and begin your order.

5. Order confirmation — Once your order is placed, you will receive a confirmation. Please allow up to 48 hours for a response to any order-related inquiries.

Custom Order Policy

• Every set is made to order — no pre-made inventory is carried.

• You have up to 24 hours from the time your order is placed to request a cancellation. After 24 hours, production may have begun and cancellations will not be accepted — absolutely no exceptions.

• No refunds will be issued under any circumstances. All sales are final.

• Please double-check all sizing, design selections, and details before completing your purchase.

• Production time varies depending on the complexity of the design. Please allow 2 to 10 business days for your order to be handcrafted, processed, and shipped.

Sizing Policy

• It is the customer's responsibility to provide accurate sizing at the time of ordering.

• A sizing guide is provided on the website and it is highly recommended to order a sizing kit to know how they fit and what to order to fit your nail bed shape best. Please measure carefully before submitting your order.

• If incorrect sizing is submitted by the customer, providing accurate sizing is the customer's responsibility. However, replacement nails can be made and shipped — simply reach out and the affected nails will be individually priced, handcrafted, and shipped to you. A full new set order is not required.

• If you are unsure about your sizing, please reach out before placing your order and I will be happy to assist.

Shipping Policy

• All orders are shipped with protective packaging to ensure your set arrives safely.

• Each order includes:

• Your custom press-on nail set in a secure case

• Application kit (buffer, nail file, adhesive tabs, nail glue, alcohol pads, cuticle pusher)

• Complimentary organic cuticle oil

• Care and application instructions

• Shipping times vary by location. Once your order has shipped, a tracking number will be provided.

• Kristyns Nails LLC is not responsible for delays, lost, or damaged packages once they have been handed off to the carrier.

Refund Policy

All sales are final. Refunds are not offered under any circumstances.

Because every set is custom handmade to order specifically for you, returns and refunds cannot be issued once an order has been placed and production has begun.

Please review all order details carefully before completing your purchase.

Exchange & Remake Policy

Your satisfaction matters. While refunds are not offered, I stand behind my work and will make it right if a mistake was made on my end. If there is a verified error — such as the wrong design, a defective nail, or a sizing mistake made by me — I will remake the affected nail or nails and ship them to you. A full set remake is not required; only the nails that need to be corrected will be redone.

To be considered for a correction, the following conditions must be met:

• The issue is a verified error on my part (wrong design, defective nail, or sizing error made by me).

• The issue is reported within 48 hours of delivery with clear photo evidence.

Corrections are not offered for:

• Incorrect sizing submitted by the customer

• Change of mind after ordering

• Normal wear and tear after application

• Damage caused during or after self-application

Agreement

By placing an order with Kristyns Nails LLC, you confirm that you have read, understood, and agreed to all policies listed above.